Products
After-sales email: support@aicarplayadapter.com
How to connect the CarPlay adapter?
Our product details page has the linking steps, you can also check our user manual page to link your carplay adapter
Is your carplay adapter compatible with my vehicle?
Most vehicles are compatible with the CarPlay adapter. You can also check our compatibility page to find your vehicle. If not, please contact us to ask.
Does it work with iPhone and Android?
Yes, it is compatible with iPhone and Android.
Convert CarPlay to Wireless CarPlay or Wireless Android Auto.
Order and Shipping
How fast is shipping & where does it ship from?
Orders placed before 10am PST will ship the same day and expect delivery within 2-5 business days depending on your location since all orders ship from our office in San Diego, CA. All other orders will ship the following day besides Saturday or Sunday.
*International orders vary based on the shipping carrier selected at checkout.
Where can I track my order?
You can track your order using our Order Tracker.
You can find your Order # in the order confirmation email.
Go to your e-mail inbox and search for “Aicarplayadadpter”. If you can’t find it inbox, please also check your spam/ promotions folder or email us.
I need to change something in my order, what do I do?
You can make changes to your order within the first 12 hours if the order has not been sent out yet. Keep in mind, most orders during business hours get picked and packed within 2 hours.
Please email or use our contact page to get in touch.
Returns & Exchanges
Is there a warranty on the product?
Yes, all Ai Carplay adapter products are covered by a 365-day warranty. Stolen, lost or damaged products are not covered by the warranty and are not eligible for warranty claims. For products that are eligible for warranty, we will provide direct warranty for the claimed product unless the product is no longer available, in which case we will provide a similar model.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Other Questions
If you don't see your specific question, you can contact us directly on our help team.